Shipping Policy — Poultry Cartons, LLC

Last Updated: February 14, 2026

This Shipping Policy explains where we ship, shipping costs, processing times, delivery estimates, and how we handle shipping issues. It applies to orders placed on PoultryCartons.com.

 

1) Ship-From Location

Most orders ship from our warehouse in Sanford, North Carolina (USA).

 

2) Shipping Destinations (Service Areas)

We ship to any destination that is serviceable by a carrier.

  • United States (Lower 48): Free shipping (included in the product price unless otherwise stated).
  • Alaska / Hawaii / U.S. Territories: Shipping available by quote.
  • International (including Canada, Europe, and beyond): Shipping available by quote.

Google Shopping / Merchant Center Notice
At this time, our Google Shopping listings and Merchant Center shipping settings are configured for U.S. customers. We ship globally where carriers service the destination, and we plan to enable live shipping quotes at checkout for additional U.S. regions and international countries in the future. Until live international quotes are available at checkout, shipping outside the U.S. may require a manual quote.

Address Restrictions

  • We do not ship to P.O. Boxes.
  • We typically do not ship to APO/FPO/DPO addresses.

At this time, we do not sell products that are subject to embargo or special shipping restrictions; however, carriers and destination countries may impose limits from time to time.

 

3) Carriers

We ship using one or more of the following carriers depending on destination, package configuration, and order size:

  • UPS
  • FedEx
  • USPS
  • Averitt (freight/LTL for larger shipments)

 

4) Order Processing Time (Handling Time)

Shipping days: Monday–Friday (excluding major U.S. holidays)

  • Typical handling time: Approximately 95% of in-stock orders placed by 12:00 PM Eastern ship the same business day.
  • Orders placed after 12:00 PM Eastern typically ship the next business day.

Orders that may require additional handling time:
Some orders require additional preparation time and may not ship the same day, including:

  • Custom printed orders
  • Custom labeled orders
  • Special/custom items
  • Volumes exceeding a full pallet (often shipped via freight/LTL)
  • Certain bulk orders (including large quantities, generally over 10,000 cartons)

Handling times are estimates and are not guaranteed unless we explicitly confirm a ship date in writing.

 

5) Estimated Transit Times (Delivery Estimates)

Transit times begin after the shipment leaves our warehouse. Delivery estimates are based on typical carrier performance and our experience; actual delivery dates can vary due to carrier delays, weather, peak seasons, or customs processing.

  • U.S. Lower 48: 7–8 business days (estimated)
  • Alaska / Hawaii / U.S. Territories: 20+ days (estimated)
  • Canada: 7–8 business days (estimated)
  • Europe: 10–20 business days (estimated; customs can add time)

We do not guarantee delivery dates.

 

6) Shipping Costs (Rates)

Free Shipping: U.S. Lower 48

Orders shipping to the U.S. Lower 48 include free shipping (shipping is included in the product price unless otherwise stated).

Quoted Shipping: Outside the Lower 48

For Alaska, Hawaii, U.S. territories, and international destinations, shipping is typically quoted manually.

To request a shipping quote, email: customerservice@poultrycartons.com
Please include:

  • ship-to address (including postal code),
  • the items you want (links or SKUs),
  • quantities, and
  • any delivery constraints (business vs residential, deadline, etc.).

We select the lowest available rate based on carrier pricing at the time of order.

Pricing method: Shipping charges are priced per order (one shipping charge per order), regardless of box count.

Live Quotes Coming (Outside the Lower 48):
We are working toward enabling live shipping quotes at checkout for additional U.S. regions and international countries. Until live quotes are available at checkout for your destination, shipping outside the U.S. Lower 48 may require a manual quote.

 

7) Expedited Shipping

Expedited shipping may be available. If you need faster delivery:

  • Please notify us as soon as possible (preferably before ordering, or immediately after placing the order).
  • We will confirm options, cost, and feasibility before shipment.

 

8) Freight / LTL Shipments (Large Orders)

Larger orders may ship via freight/LTL, commonly through Averitt. Freight shipments may require:

  • delivery appointments,
  • additional delivery details (e.g., business vs residential, liftgate needs), and
  • longer transit windows depending on lane and scheduling.

If your order is best shipped via freight, we will coordinate shipping details with you.

 

9) Tracking

When available, we provide tracking information after shipment. Tracking visibility and scan timing are controlled by the carrier.

 

10) Address Accuracy, Returns to Sender, and Reshipments

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned to us due to an incorrect or incomplete address, refusal, or failure to receive the shipment:

  • the customer is responsible for reshipment charges, or
  • the customer may request a refund minus original shipping charges and any non-recoverable carrier fees (where applicable).

This applies to both domestic and international shipments.

 

11) International Duties, Taxes, and Customs

International customers are responsible for any customs duties, import taxes, brokerage fees, and other charges imposed by the destination country. These fees are not included unless explicitly stated.

Customs delays can significantly affect delivery time and are outside our control.

 

12) Shipping Issues: Damage, Shortage, Wrong Item, Lost-in-Transit

Damage, Shortage, or Incorrect Item Delivered (Report Within 72 Hours)

If your order arrives damaged, missing items, or with an incorrect item delivered, you must notify us within 72 hours of delivery.

To help us resolve the issue quickly, we may request:

  • your order number,
  • photos of the outer box (including shipping label),
  • photos of internal packaging,
  • photos of affected items.

Our approach: We prioritize taking care of the customer first—typically by replacement shipment (subject to availability)—and handle carrier claims or internal investigation in parallel.

Wrong Item Ordered by Customer

If the customer ordered the wrong item, we will work with you to find a solution. Depending on the situation, we may:

  • arrange an exchange, and/or
  • charge reshipment and any applicable shipping costs.

Lost in Transit

If a shipment appears lost or stalled, we handle it case by case. Please contact us and we will investigate with the carrier and determine next steps. Our goal is to take care of customers first while we work through carrier resolution in parallel.

 

13) Signature on Delivery

We do not typically require a signature for delivery. If a shipment requires a signature due to carrier rules, shipment value, or special circumstances, we will notify you.

 

14) Related Policies

This Shipping Policy is intended to be read with our: