Returns & RMA Policy — Poultry Cartons, LLC

Last Updated: February 14, 2026

This Returns & RMA Policy explains how returns work, which items are eligible, and how to request a Return Merchandise Authorization (“RMA”). It applies to purchases made on PoultryCartons.com.

 

1) Overview

We accept returns on most products, provided the return request is made on time and the items are returned in original condition. All returns require an RMA before sending items back.

 

2) Items Not Eligible for Return

We do not accept returns for:

  • Vintage egg cartons
  • Duck egg cartons

We may also decline returns that do not meet the eligibility rules below.

 

3) Return Eligibility (Condition Requirements)

To be eligible for return, products must be:

  • Unused
  • In original condition
  • Packaged to prevent damage in transit (we recommend the original packaging where possible)

Returns that arrive damaged due to inadequate packaging may be denied.

 

4) Return Request Window (7 Days)

To keep our records accurate and to resolve issues quickly, you must request a return within 7 days of delivery.

Return requests submitted after 7 days may be declined.

 

5) RMA Required (No Unapproved Returns)

All returns require an RMA (Return Merchandise Authorization) issued by Poultry Cartons.

  • Returns shipped without an RMA may be refused or returned to sender.
  • An RMA does not guarantee approval of a return if the returned items do not meet eligibility requirements when received and inspected.

6) How to Request an RMA

To request an RMA, email customerservice@poultrycartons.com with:

  • Order number
  • Item(s) you want to return (SKU or product name)
  • Quantity
  • Reason for return

If the return is approved, we’ll issue an RMA and provide return instructions.

 

7) Ship-Back Deadline (7 Days After Approval)

Once your return is approved and an RMA is issued, returned items must be shipped back within 7 days of the approval date.

If items are not shipped within that window, the RMA may be canceled.

 

8) Return Shipping Costs

Customers are responsible for return shipping costs.

We recommend using a trackable shipping service and keeping proof of shipment. We are not responsible for loss or damage of return shipments in transit.

 

9) Inspection and Outcomes

All returned items are inspected upon receipt.

If items are returned:

  • used,
  • damaged (beyond shipping damage),
  • incomplete, or
  • not in original condition,

we may deny the return or adjust the credit where permitted by law.

 

10) Exchanges and Incorrect Items Ordered by the Customer

If you ordered the wrong item, we will work with you to find the best solution. Depending on the situation:

  • we may arrange an exchange (subject to availability), and/or
  • we may charge reshipment and applicable shipping costs.

 

11) Damage, Shortage, or Wrong Item Delivered (72-Hour Notice; Replacement First)

If your order arrives damaged, missing items, or with an incorrect item delivered, you must notify us within 72 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Order number
  • Photos of the outer box (including shipping label)
  • Photos of internal packaging
  • Photos of affected items

Resolution: We prioritize taking care of customers first—typically by replacement shipment (subject to availability)—and handle carrier claims or internal review in parallel.

 

12) Returns to Sender / Undeliverable Shipments

If a shipment is returned to us due to an incorrect or incomplete address, refusal, or failure to receive the shipment:

  • the customer is responsible for reshipment charges, or
  • the customer may request a refund minus original shipping charges and any non-recoverable carrier fees (where applicable).

This applies to both domestic and international shipments.

 

13) Related Policies

This Returns & RMA Policy is intended to be read with our: