Privacy Policy — Poultry Cartons, LLC

Last Updated: February 14, 2026

This Privacy Policy explains how Poultry Cartons, LLC (“Poultry Cartons,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit or make a purchase from PoultryCartons.com (the “Site”), or otherwise interact with us.

 

1) Information We Collect

We collect information you provide directly to us and information collected automatically when you use the Site.

Information you provide to us may include:

  • Name, email address, phone number
  • Shipping and billing address
  • Order details and purchase history
  • Communications with us (emails, contact forms, support messages)

Payment information: Payments are processed through our payment processor. We do not store full payment card numbers on our servers.

Information collected automatically may include:

  • IP address and approximate location (derived from IP address)
  • Device type, browser type, operating system
  • Pages viewed, links clicked, and time spent on the Site
  • Referring/exit pages and general site usage data

 

2) How We Use Your Information

We use personal information to:

  • Process and fulfill orders (including shipping, tracking, and customer communication)
  • Provide customer support and respond to requests
  • Send transactional messages (order confirmations, shipping updates, service notices)
  • Improve the Site and our services (performance, troubleshooting, analytics)
  • Protect against fraud, unauthorized transactions, and security risks
  • Send marketing communications (where permitted)

 

3) Email and Marketing Communications (Klaviyo)

If you sign up for marketing emails or provide your email during checkout, we may send you promotional messages and updates.

We use Klaviyo as our email marketing service provider. Klaviyo may process contact and usage information on our behalf to help us send and measure email communications (for example, whether an email was opened or a link was clicked).

You can opt out of marketing emails at any time by using the “unsubscribe” link in an email or by contacting us.

 

4) How We Share Information

We do not sell your personal information.

We may share personal information with trusted service providers who help us operate our business, such as:

  • Payment processing providers
  • Shipping carriers and logistics providers
  • Website hosting and security providers
  • Email communications providers (including Klaviyo)
  • Customer service tools and related operational providers

We may also disclose information if required to comply with law, respond to lawful requests, protect our rights, prevent fraud, or protect users and the public.

 

5) Cookies and Similar Technologies

We use cookies and similar technologies to operate the Site, remember preferences, understand site performance, and improve your experience.

You can control cookies through your browser settings. Disabling cookies may affect Site functionality (especially cart and checkout).

 

6) Data Retention

We keep personal information as long as reasonably necessary to:

  • Fulfill orders and provide support
  • Maintain business, tax, and accounting records
  • Prevent fraud and protect the security of the Site
  • Resolve disputes and enforce our policies

Retention periods vary depending on the type of information and why we keep it.

 

7) Your Rights and Choices

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.

You may also opt out of marketing communications at any time.

We may retain certain information when required for legal, tax, accounting, or operational purposes.

 

8) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.

 

9) Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children.

 

10) Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

 

11) Related Policies

This Returns & RMA Policy is intended to be read with our: